Terms & Conditions

1. Introduction

These terms and conditions ("Terms") govern all engagements between Dual Perspective Limited ("we", "us", "our") and the client ("you", "your"). Dual Perspective Limited is registered in England and Wales (company number 16863492).

By commissioning work from us (whether via a signed proposal, purchase order, or written confirmation), you agree to these Terms. Where there is a conflict between these Terms and a signed statement of work or proposal, the signed document takes precedence.

2. Our services

We provide product leadership, delivery leadership, service design, product strategy, customer experience research, and related consultancy services, as described in an agreed proposal or statement of work.

We will perform services with reasonable skill and care and in accordance with the agreed scope. We may use subcontractors or associates where appropriate; we remain responsible for the quality of work delivered.

We will not begin work until we have received written confirmation from you and, where applicable, an initial payment or signed agreement.

3. Fees and payment

3.1 Fixed-price engagements

Where a fixed price is agreed, this is stated in the proposal. Fixed-price engagements are scoped as described. Work outside the agreed scope will be quoted and agreed separately before it is undertaken.

3.2 Retainers and ongoing work

Retainer engagements are invoiced monthly in advance unless otherwise agreed in writing. Day rates for ad hoc or time-and-materials work are as stated in the relevant proposal.

3.3 Payment terms

Invoices are due within 14 days of the invoice date unless a different term is agreed in writing. We reserve the right to pause work on overdue accounts and to charge statutory interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

3.4 VAT

Dual Perspective Limited is not currently VAT registered. Prices quoted are therefore VAT-exclusive and no VAT will be added. We will notify you if our VAT status changes.

3.5 Expenses

Reasonable pre-approved expenses (travel, accommodation, venue hire) will be invoiced at cost with receipts provided. We will not incur material expenses without prior written approval.

4. Your obligations

To allow us to deliver effectively, you agree to:

• Provide timely access to relevant stakeholders, systems, and information we reasonably request.
• Nominate a point of contact with authority to make decisions relevant to the engagement.
• Review and provide feedback on deliverables within the timeframes agreed in the proposal.
• Ensure that any materials, data, or information you provide to us do not infringe third-party rights.

Delays caused by your failure to meet these obligations may affect timelines and, where significant, may be treated as a variation requiring additional fees.

5. Intellectual property

5.1 Deliverables

Upon receipt of full payment, we assign to you all intellectual property rights in the specific deliverables created for you under the engagement (reports, designs, documents, research outputs).

5.2 Our background IP

We retain all intellectual property in our pre-existing methodologies, frameworks, tools, templates, and know-how. Where these are incorporated into deliverables, we grant you a perpetual, royalty-free licence to use them for the purposes of the engagement.

5.3 Portfolio rights

We may reference the existence of the engagement in our portfolio, case studies, and marketing materials. We will not disclose confidential details without your prior written consent.

6. Confidentiality

Each party agrees to keep confidential any information received from the other that is identified as confidential or that a reasonable person would consider confidential given its nature ("Confidential Information").

Confidentiality obligations do not apply to information that:

• is or becomes publicly available through no fault of the receiving party;
• was already known to the receiving party before disclosure;
• is independently developed without use of Confidential Information; or
• is required to be disclosed by law or a regulatory authority.

These obligations survive the end of the engagement for a period of two years.

7. Data protection

Where we process personal data on your behalf as part of a service engagement (for example, conducting user research), we will do so in accordance with a separate data processing agreement and UK GDPR requirements. Our general privacy practices are described in our Privacy Policy.

8. Warranties and liability

8.1 Our warranties

We warrant that we will perform services with reasonable skill and care, and that we have the right to provide the services described.

8.2 Limitation of liability

To the maximum extent permitted by law:

• Our total liability to you under or in connection with an engagement shall not exceed the total fees paid by you to us in the three months preceding the claim.
• We shall not be liable for any indirect, consequential, or special loss, loss of profit, loss of revenue, or loss of data, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

8.3 Indemnity

You agree to indemnify us against any claims, losses, or costs arising from your breach of these Terms or from any materials or information you provide to us that infringe third-party rights.

9. Termination

9.1 Fixed-price engagements

Either party may terminate a fixed-price engagement by giving 14 days' written notice. On termination, you will pay for all work completed to the termination date. Where a deposit has been paid, this is non-refundable in the event of client-initiated termination after work has commenced.

9.2 Retainers

Either party may terminate a retainer engagement by giving 30 days' written notice. Fees for the notice period are payable in full.

9.3 Termination for cause

Either party may terminate immediately on written notice if the other party materially breaches these Terms and (where the breach is capable of remedy) fails to remedy it within 14 days of notice to do so.

10. Force majeure

Neither party will be liable for failure or delay in performing obligations caused by circumstances beyond their reasonable control, including but not limited to natural disasters, acts of government, or widespread infrastructure failures. The affected party must notify the other promptly and take reasonable steps to mitigate the impact.

11. General

11.1 Entire agreement

These Terms, together with any signed proposal or statement of work, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the subject matter.

11.2 Variation

Changes to these Terms or to the scope of an engagement must be agreed in writing by both parties.

11.3 Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver of the right to enforce it later.

11.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.

11.5 Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these Terms should be directed to: